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Citation Guide: How do I...?

Troubleshooting

Are you having trouble accessing the library's databases?  Here are some things to try:

  • Make sure you are logging into the database through the library's page.  Databases can be found in the “Research” dropdown.

  • Try using a different browser, such as Firefox, Chrome, or Internet Explorer.
  • Try logging into a different library database; for example, if you are having trouble logging into Academic Search Complete, try a different database, such as JSTOR.  If you can log in to JSTOR, it could be that Academic Search Complete is temporarily down for maintenance.

  • You may want to clear your browser history, cache, and cookies.
  • Are there security systems or a firewall that could be blocking access?  Many workplaces and schools have firewalls in place that could block the library's site.

If you are still having access issues, please email the library at reference@viterbo.edu, or IIT at helpdesk@viterbo.edu.  

Library FAQ

Feeling a little lost? Check this list of frequently asked questions to see if you can find your way. If you don't find an answer here, contact a librarian.

How do I...?

Need some guidance? Find some of the most common questions answered on this page, including how to set-up various library accounts, how to request materials via Interlibrary Loan and how to contact someone who can help you.

Want a tour of the library website? Take a look at this short video:

Need some help searching the library's catalog? 

Interlibrary Loan

The world is at your fingertips. If you can't find something that you need in our collection, we'll request it from another library for you.

Watch this short video to learn how to place an interlibrary loan.

Ask a Librarian

Reach us at the Viterbo Library by phone, email or chat.

Main Desk: 608-796-3269

Library Email:  library2@viterbo.edu
Reference Email: reference@viterbo.edu

RefWorks Quick Start Guide